PURPOSE OF POSITION
Responsible for the day to day management of the business relationship between Company and multiple assigned customers. Acts as the primary interface between the Customer and Company to facilitate the delivery of Company services. Develops and maintains positive relationships at all organizational levels and, identifies and communicates customer business needs to Company process owners. The objective of the account manager, and the ultimate measure of success, is to expand the use of Company services utilized by customers resulting in revenue, enrollment and market share growth.
Establish, develop, and maintain relationships with customer key decision makers.
Identify, understand, and document customer strategic business needs, market strategies, and network development requirements.
Develop and initiate business growth strategies and develop action plans to expand the use of Company Network and Medical Management services resulting in Company market share, enrollment and revenue growth.
Function as the single point of accountability to direct and coordinate the resolution of customer service, operational, and network issues.
Lead the implementation of all services including new service offering (PPO, POS, Rx, Medical Management), account implementations, and system implementations.
Identify and communicate customer business needs and expectations to Company process owners for the development, enhancement, and implementation of all Company services.
Negotiate and manage customer contracts and ensures that service standards and contracted performance levels are met or exceeded.
Create and deliver sales presentations
Monitor market/competitive information and consult with assigned customers to develop and participate in customer specific sales strategies.
Demonstrate an understanding of Company general business principles, industry dynamics, market trends, and specific operational details including current medical management, customer base competition, Network Management concepts, and CQI concepts when performing all aspects of the job.
Keep the needs of external and internal customers as a priority when making decision and taking action.
Identify or implement new or modified processes to accomplish the best results with the least time and resources.
Demonstrate written and verbal communication skills and convey information clearly and effectively.
Manage work time efficiently and effectively.
Demonstrate project management skills and effectively manage resources and workflow for multiple projects simultaneously.
Develop and maintain cooperative relationships with others at all levels of organization by consistently sharing information, workload and responsibilities.
Consult with colleagues/experts as needed, willingly collaborate with others to ensure the best practices.
QUALIFICATIONS: - (experience/education/knowledge)
Bachelors degree in business, health care administration, or related field
Five to seven years experience in account management and/or sales and marketing in the health care industry, specifically to insurance companies and/or multi-state employers
In-depth knowledge of health care and managed care products including POS, PPO and medical management programs
Outstanding oral and written communication, and presentation skills
A proven problem solver and skilled negotiator
A proven ability to work independently
Proven ability to effectively manage multiple tasks while prioritizing to meet established deadlines
Proven experience in solving customer business issues with the ability to effectively present alternatives consistent with customer needs
Experience in RFP response and marketing initiatives
Prior project management experience
Minimum PC skills include word-processing, spreadsheet, and presentation software
Must be able to travel moderately, often overnight